Multilingual Front Desk Host (Permanent)

Hines; Barcelona; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Permanent contract

Rotating shifts (morning/afternoon)

Job summary

Hines in Barcelona seeks an experienced Receptionist to manage daily front desk operations, ensuring a warm, efficient guest experience. You will handle check-ins, communications, and coordination with maintenance to resolve issues, while supporting marketing and events with the General Manager.

Fluent Spanish, English, and French are valued, along with experience in hotel reception and administrative duties. A permanent contract with rotating shifts is offered in a dynamic setting.

Qualifications

• Essential experience in Hotel Reception or similar roles.
• People-oriented with strong customer service.
• Administrative management skills.

Responsibilities

• Carry out daily front desk operations to ensure a safe, welcoming and efficient environment for guests.
• Handle check-in/check-out, phone, email and WhatsApp communications, and manage Mews/Liv eChat.
• Resolve conflicts in coordination with cleaning and maintenance teams.
• Assist in training new receptionists and support Sales & Marketing initiatives.
• Ensure health and safety requirements are met and participate in NPS improvement efforts.

Skills

Reception experience

Customer service

Administrative skills

Languages: Spanish, English, French

Mews PMS

People-oriented

Tools

Mews PMS

Job description

Hines in Barcelona seeks an experienced Receptionist to manage daily front desk operations, ensuring a warm, efficient guest experience. You will handle check-ins, communications, and coordination with maintenance to resolve issues, while supporting marketing and events with the General Manager.

Fluent Spanish, English, and French are valued, along with experience in hotel reception and administrative duties. A permanent contract with rotating shifts is offered in a dynamic setting.