Front Office Representative (Seasonal)

D-Marin | The Selection of Premium Marinas; Palma; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration package

Growth opportunities

Job summary

D-Marin in Palma is seeking a Front Office Assistant to deliver a welcoming, professional experience to guests and visitors during the busy season.

You will handle check-ins/queries, assist with bookings and invoices, maintain customer records, and collaborate with marina teams to ensure outstanding service. Fluency in English and Spanish is required, additional languages are a plus, and MS Office skills are essential.

Qualifications

• Friendly and positive attitude.
• Customer-oriented mindset.
• Fluency in English and Spanish (verbal and written).
• Additional languages are a plus.
• Previous customer service or hospitality experience.
• Proficiency in MS Office (Excel and PowerPoint).
• University degree (plus).

Responsibilities

• Welcome customers and visitors to the marina.
• Support guests during arrival and departure.
• Answer customer questions in person, by phone or email.
• Support inquiries, mooring sales, invoices and booking administration.
• Handle customer requests in a friendly and professional manner.
• Assist with check-in procedures and customer documentation.
• Maintain customer information in the system.
• Collaborate with marina teams to ensure excellent service.
• Provide front office and administrative support.
• Resolve simple customer issues.

Skills

Friendly attitude

Customer oriented

Team player

Organized

Calm under pressure

Willingness to learn

Communication skills

Education

University degree

Tools

MS Office

MS Excel

MS PowerPoint

Job description

D-Marin is the premier selection of premium marinas, operating an exclusive network of over 26 luxury ports across 9 countries. We manage over 14,000 berths and elite dry dock facilities catering to individual yacht owners and superyachts globally.

At D-Marin, we are reinventing the yachting experience by blending high-end hospitality with digital innovation and operational excellence. Driven by an unwavering commitment to Environmental, Social, and Governance (ESG) principles, we passionately champion the blue economy, clean energy, and the protection of marine ecosystems.

Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season.

Key Accountabilities

• Welcome customers and visitors to the marina
• Support guests during arrival and departure
• Answer customer questions in person, by phone or email
• Support enquires, mooring sales, invoices and booking administration work.
• Handle customer requests in a friendly and professional manner
• Handle and Support collection processes, by mails or outbound calls
• Assist with check-in procedures and customer documentation
• Help maintain customer information in the system
• Work closely with marina teams to ensure excellent customer service
• Assist with general front office and administrative tasksSupport the team in resolving simple customer issues

Core Competencies, knowledge and Experience

• Friendly and positive attitude
• Customer-oriented mindset
• Team player with a “can do” attitude
• Organized and reliable
• Ability to remain calm during busy periods
• Eagerness to learn and support the team
• Excellent communication (written and verbal) and presentation skills

Must have professional/technical qualifications

• Previous Customer service or hospitality experience
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Fluency in English and Spanish is a must – verbal and written
• Additional languages will be highly appreciated
• University degree will be considered a plus

What We Offer

• Competitive Remuneration package, reviewed against market standards.
• Opportunities for growth and development.