Front Office Representative Seasonal

D-Marin; España; Hybrid; EUR 22,000 - 30,000; Full time

Job summary

D-Marin is seeking a Front Office/Guest Services representative to welcome guests at the marina, assist during arrivals and departures, and handle inquiries by phone, email or in person.

You will support mooring sales, invoices and booking administration while maintaining accurate customer records and coordinating with marina teams to deliver exceptional service.

Qualifications

• Previous customer service or hospitality experience.
• Proficiency in MS Office (Excel and PowerPoint in particular).
• Fluency in English – verbal and written.
• Second language will be highly appreciated.
• University degree will be considered a plus.

Responsibilities

• Greet customers and visitors at the marina front desk.
• Assist guests during arrival and departure.
• Answer questions in person, by phone or email.
• Support mooring sales, invoices and booking administration.
• Handle customer requests in a courteous and professional manner.
• Assist with check-in procedures and documentation.
• Maintain customer data in the system.
• Work with marina teams to ensure great service.
• Support general front office and admin tasks.
• Help resolve simple customer issues.

Skills

Friendly attitude

Customer-oriented mindset

Team player

Organized

Calm under pressure

Willing to learn

Excellent communication

Education

University degree

Tools

MS Excel

MS PowerPoint

Job description

Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season.

• Welcome customers and visitors to the marina
• Support guests during arrival and departure
• Answer customer questions in person, by phone or email
• Support enquiries, mooring sales, invoices and booking administration work.
• Handle customer requests in a friendly and professional manner
• Handle and Support collection processes, by mails or outbound calls
• Assist with check-in procedures and customer documentation
• Help maintain customer information in the system
• Work closely with marina teams to ensure excellent customer service
• Assist with general front office and administrative tasks
• Support the team in resolving simple customer issues

Core Competencies, knowledge and Experience:

• Friendly and positive attitude
• Customer-oriented mindset
• Team player with a “can do” attitude
• Organized and reliable
• Ability to remain calm during busy periods
• Eagerness to learn and support the team
• Excellent communication (written and verbal) and presentation skills

Must have professional/technical qualifications:

• Previous Customer service or hospitality experience
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Fluency in English – verbal and written
• A second language will be highly appreciated
• University degree will be considered a plus