Guest Services Front Office Leader

W Barcelona; España; On-site; EUR 40,000 - 60,000; Full time

Job summary

W Barcelona is seeking a competent Front Office Manager to assist the Front Office Manager in supervising Bell/Door Staff, Switchboard and Front Desk operations in Barcelona. You will help ensure efficient check-in/check-out, guest satisfaction, and revenue goals while guiding a diverse team daily.

Experience in guest services and front desk management is preferred, with a focus on service standards, communication, and problem resolution to uphold Marriott service culture across the property.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Desk operations to meet guest service goals.
• Supervises Front Office staff and communicates expected objectives.
• Responds to guest needs and resolves issues to ensure satisfaction.
• Accounts for daily operations and aligns with property financial goals.

Skills

Front desk operations

Guest services

Staff supervision

Customer service

Communication skills

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

W Barcelona is seeking a competent Front Office Manager to assist the Front Office Manager in supervising Bell/Door Staff, Switchboard and Front Desk operations in Barcelona. You will help ensure efficient check-in/check-out, guest satisfaction, and revenue goals while guiding a diverse team daily.

Experience in guest services and front desk management is preferred, with a focus on service standards, communication, and problem resolution to uphold Marriott service culture across the property.