Guest Experience Intern — Ibiza Luxury Hotels

Hyde Hotels; Ibiza; Sur place; EUR 6 700 - 10 000; Temps partiel

Avantages offerts par ce poste

Accommodation included

Lunch served daily

Canva subscription

Podimo subscription

Team events & development

Résumé du poste

Mondrian Ibiza and Hyde Ibiza are offering an internship program on Ibiza’s Cala Llonga beach. You will support guest services, coordinate special occasions, and help maintain a premium guest experience across two iconic brands.

Ideal candidates are pursuing or recently finished in Hospitality, fluent in English and Spanish, and comfortable in a fast-paced environment. Accommodation is provided, with meals and development opportunities included.

Qualifications

• EU nationality is required.
• Fluent English and Spanish are essential.
• Currently pursuing or recently completed a degree in Hospitality or a related field.
• Ability to work in a fast-paced environment with a proactive attitude.
• Team-oriented mindset with strong attention to detail.

Responsabilités

• Assist with check-in/check-out and greet guests warmly.
• Reach out to guests to ensure satisfaction (courtesy calls/in-person visits).
• Coordinate anniversaries, honeymoons, birthdays, and preferences.
• Log incidents and work with teams to resolve issues promptly.
• Coordinate housekeeping, room service, and maintenance with guest expectations.
• Arrange in-room touches for VIPs and returning guests per protocols.
• Assist with surveys, departure interviews, and monitor reviews online.
• Record guest preferences and useful notes for future stays.

Connaissances

Fluent English

Fluent Spanish

Hospitality awareness

Team player

Problem solving

Formation

Hospitality degree or related field

Description du poste

Mondrian Ibiza and Hyde Ibiza are offering an internship program on Ibiza’s Cala Llonga beach. You will support guest services, coordinate special occasions, and help maintain a premium guest experience across two iconic brands.

Ideal candidates are pursuing or recently finished in Hospitality, fluent in English and Spanish, and comfortable in a fast-paced environment. Accommodation is provided, with meals and development opportunities included.