Guest Experience Intern - Ibiza Hospitality & Growth

Mondrian Seoul Itaewon; Ibiza; On-site; EUR 6,700 - 10,000; Part time

Benefits offered by this job

Accommodation included

Lunch provided daily

Internship program with final project

Discounts at Ennismore hotels

Team-building activities

Job summary

Mondrian Ibiza is launching an internship program at Cala Llonga beach, offering hands-on hospitality experience across front desk, guest services, and events coordination.

You will assist with check-in/check-out, coordinate guest preferences, and learn to work with housekeeping, maintenance, and hotel operations in a fast-paced, team-driven environment. Accommodation is included, with daily meals and development opportunities.

Qualifications

• EU nationality is required.
• Fluent English and Spanish; other languages are a plus.
• Pursuing or recently completed a degree in Hospitality or related field.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented with a positive and proactive attitude.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Assist with check-in/check-out and provide a warm, personalized greeting.
• Contact guests to ensure satisfaction (courtesy calls, in-person visits).
• Coordinate details for anniversaries, honeymoons, birthdays, or guest preferences.
• Log incidents and collaborate with internal teams to resolve problems promptly.
• Ensure housekeeping, room service, maintenance, etc., align with guest expectations.
• Arrange in-room touches for VIP or returning guests following hotel protocols.
• Assist with surveys, departure interviews, and review monitoring on online platforms.
• Record preferences and useful notes for future stays.

Skills

Fluent English

Fluent Spanish

Teamwork

Problem solving

Customer service

Education

Hospitality degree or related field

Job description

Mondrian Ibiza is launching an internship program at Cala Llonga beach, offering hands-on hospitality experience across front desk, guest services, and events coordination.

You will assist with check-in/check-out, coordinate guest preferences, and learn to work with housekeeping, maintenance, and hotel operations in a fast-paced, team-driven environment. Accommodation is included, with daily meals and development opportunities.