Guest Experience Intern — Ibiza (Accommodation Included)

Mondrian Hotels; Ibiza; Sur place; EUR 8 900 - 13 000; Temps partiel

Avantages offerts par ce poste

Accommodation included

Lunch provided daily

Final internship project presentation

Discounts at Ennismore hotels

Canva and Podimo subscriptions

Résumé du poste

Mondrian Ibiza offers an internship program across Mondrian Ibiza and Hyde Ibiza at Cala Llonga, Ibiza. You will support guest services, check-in/check-out, and coordinate special occasions while working with a dynamic team.

Accommodation is included and lunch is served daily. Fluent English and Spanish are required; EU nationality; you are pursuing or recently completed a degree in Hospitality or a related field. A fast-paced, team-oriented environment with development opportunities awaits.

Qualifications

• EU Nationality required.
• Fluent English and Spanish.
• Pursuing or recently completed degree in Hospitality or related field.
• Ability to work in fast-paced environment.
• Team-oriented with proactive attitude.

Responsabilités

• Assist with check-in/check-out and greet guests warmly.
• Contact guests to ensure satisfaction (courtesy calls/in-person).
• Coordinate anniversaries, honeymoons, birthdays, and guest preferences.
• Log incidents and collaborate with teams to resolve problems.
• Coordinate housekeeping, room service, maintenance to guest expectations.
• Arrange in-room touches for VIP or returning guests according to protocols.
• Assist with surveys, departure interviews, and review monitoring.
• Record preferences and notes for future stays.

Description du poste

Mondrian Ibiza offers an internship program across Mondrian Ibiza and Hyde Ibiza at Cala Llonga, Ibiza. You will support guest services, check-in/check-out, and coordinate special occasions while working with a dynamic team.

Accommodation is included and lunch is served daily. Fluent English and Spanish are required; EU nationality; you are pursuing or recently completed a degree in Hospitality or a related field. A fast-paced, team-oriented environment with development opportunities awaits.