Guest Experience Intern — Ibiza Luxury Hotels

Mondrian Hotels; Islas Baleares; On-site; EUR 6,700 - 10,000; Part time

Benefits offered by this job

Accommodation included

Lunch served daily at in-house dining

Job summary

Mondrian Ibiza and Hyde Ibiza, part of the Ennismore group, are offering an internship opportunity at Cala Llonga beach in Ibiza. You will assist guests with check-in/out, coordinate special occasions, and ensure seamless service across housekeeping, maintenance, and in-room touches for VIPs.

Fluency in English and Spanish is required, EU nationality is mandatory, and you are pursuing or have completed a Hospitality degree.

Qualifications

• EU Nationality is required.
• Fluent English and Spanish. Other languages are a plus.
• Currently pursuing or recently completed a degree in Hospitality or a related field.

Responsibilities

• Assist with the check-in/check-out process and provide a warm, personalized greeting.
• Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
• Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
• Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
• Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
• Arrange special in-room touches for VIP or returning guests, following hotel protocols.
• Assist with surveys, departure interviews, and review monitoring on online platforms.
• Record preferences, habits, and useful notes for future stays.

Skills

English and Spanish fluency

Team player

Problem solving

Hospitality knowledge

Education

Hospitality degree (pursuing or completed)

Job description

Mondrian Ibiza and Hyde Ibiza, part of the Ennismore group, are offering an internship opportunity at Cala Llonga beach in Ibiza. You will assist guests with check-in/out, coordinate special occasions, and ensure seamless service across housekeeping, maintenance, and in-room touches for VIPs.

Fluency in English and Spanish is required, EU nationality is mandatory, and you are pursuing or have completed a Hospitality degree.