Guest Experience Apprentice - Ibiza Luxury Hotels

Hyde Hotels; Islas Baleares; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Accommodation included

Lunch provided daily

Canva and Podimo subscriptions

Job summary

Hyde Hotels, part of Ennismore, offers an internship program at Cala Llonga, Ibiza, with accommodation included. You will assist with check-in/check-out, ensure guest satisfaction, and coordinate special occasions, while learning hospitality operations in a dynamic setting.

Ideal candidates are pursuing or have completed a Hospitality degree, fluent in English and Spanish, and comfortable in a fast-paced environment.

Qualifications

• EU nationality is required.
• Fluent English and Spanish; other languages is a plus.
• Pursuing or recently completed a degree in Hospitality or related field.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented mindset with a positive and proactive attitude.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Assist with the check-in/check-out process and provide a warm, personalized greeting.
• Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
• Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
• Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
• Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
• Arrange special in-room touches for VIP or returning guests, following hotel protocols.
• Assist with surveys, departure interviews, and review monitoring on online platforms.
• Record preferences, habits, and useful notes for future stays.

Skills

Fluent English

Fluent Spanish

Team player

Problem-solving

Attention to detail

Education

Hospitality degree

Job description

Hyde Hotels, part of Ennismore, offers an internship program at Cala Llonga, Ibiza, with accommodation included. You will assist with check-in/check-out, ensure guest satisfaction, and coordinate special occasions, while learning hospitality operations in a dynamic setting.

Ideal candidates are pursuing or have completed a Hospitality degree, fluent in English and Spanish, and comfortable in a fast-paced environment.