Customer Success Manager - German Market

goFLUENT Group; España; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Trabajo 100% remoto en España

Bonos por rendimiento

Seguro de salud

Equipo de crecimiento profesional

Formación y aprendizaje online

Vacaciones y PTO

Herramientas modernas de productividad

Job summary

GoFLUENT Group, proveedor líder de SaaS en marketing digital, busca un Representante de Éxito del Cliente para unirse a su equipo completamente remoto en España. Serás asesor de confianza para tus clientes, asegurando que aprovechen al máximo la plataforma y fomentando relaciones duraderas.

Tus responsabilidades incluyen onboarding, revisión de métricas de éxito, ejecución de planes de éxito, identificación de oportunidades de crecimiento y colaboración con ventas, producto y soporte.

Qualifications

• Experiencia comprobable en Customer Success, Account Management o rol similar en SaaS/tecnología.
• Excelentes habilidades de comunicación, presentación e interpersonal en español; inglés deseable.
• Conocimiento de principios y metodologías de customer success.
• Capacidad de analizar datos, identificar tendencias y traducirlas en estrategias.
• Experiencia con CRM y plataformas de customer success (Salesforce, Gainsight, ChurnZero).
• Capacidad para gestionar múltiples clientes y prioridades en un entorno remoto.

Responsibilities

• Onboarding de nuevos clientes y transición fluida a la plataforma.
• Interacciones proactivas para entender objetivos y retos del negocio del cliente.
• Desarrollar y ejecutar planes de éxito personalizados.
• Monitorear salud del cliente e identificar cuentas en riesgo.
• Realizar reuniones periódicas y revisiones de negocio.
• Educar a los clientes sobre nuevas funciones y buenas prácticas.
• Identificar oportunidades de upsell/cross-sell.
• Colaborar con ventas, producto y soporte para defender necesidades del cliente.
• Impulsar adopción, uso y satisfacción del servicio.
• Recoger feedback para mejoras del producto y servicio.

Skills

Experiencia en Customer Success/CRM

Habilidades de comunicación

Inglés (opcional)

Análisis de datos

Gestión de relaciones con clientes

Education

Licenciatura en Empresa/Marketing u afín

Tools

Salesforce

Gainsight

ChurnZero

Job description

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self-motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self-disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.