Global Operational Resilience Lead

AXA; Comunidad de Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

AXA Group Operations is seeking an Operational Resilience Officer – Business Continuity Management to lead the Global BCM Framework and End-to-End Business Resilience. The role focuses on developing, deploying, and overseeing resilient capabilities across AXA entities worldwide, ensuring continuity for customers and safeguarding AXA’s reputation.

The candidate will guide entities subject to DORA, manage governance reporting for executives, and collaborate with cross-functional teams in a

Qualifications

• Bachelor’s or Master’s degree in Business Continuity Management, Disaster Management, or related field, or equivalent professional experience.
• Minimum 8 years of relevant experience, preferably in a global environment.
• International work experience is an advantage.
• Fluent in English (written and verbal).

Responsibilities

• Develop and deploy the Global AXA BCM Framework and Business Resilience methodology.
• Monitor alignment of AXA entities with global standards and methodologies.
• Support and guide entities subject to DORA regulation in identifying CIFs.
• Serve as a primary advisory contact for BCM and provide support as needed.
• Create and deliver best practice materials to help entities implement local BCM programs.
• Build and maintain relationships with entity BCM representatives, offering ongoing guidance.
• Provide continuous oversight and governance reporting for executive stakeholders.
• Contribute to the development and implementation of the Supply Resilience framework.
• Support the Crisis Management On-Call Team during major events.
• Participate in AXA’s annual Business Resilience conferences.

Skills

BCM standards

Program management

Stakeholder communication

Executive negotiation

Third-party management

BCM guidance drafting

Education

Bachelor’s or Master’s degree in Business Continuity Management, Disaster Management, or related field

Job description

AXA Group Operations is seeking an Operational Resilience Officer – Business Continuity Management to lead the Global BCM Framework and End-to-End Business Resilience. The role focuses on developing, deploying, and overseeing resilient capabilities across AXA entities worldwide, ensuring continuity for customers and safeguarding AXA’s reputation.

The candidate will guide entities subject to DORA, manage governance reporting for executives, and collaborate with cross-functional teams in a