Operational Resilience Officer – Business Continuity Management

AXA; Comunidad de Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

AXA Group Operations is seeking an Operational Resilience Officer – Business Continuity Management to lead the Global BCM Framework and End-to-End Business Resilience. The role focuses on developing, deploying, and overseeing resilient capabilities across AXA entities worldwide, ensuring continuity for customers and safeguarding AXA’s reputation.

The candidate will guide entities subject to DORA, manage governance reporting for executives, and collaborate with cross-functional teams in a

Qualifications

• Bachelor’s or Master’s degree in Business Continuity Management, Disaster Management, or related field, or equivalent professional experience.
• Minimum 8 years of relevant experience, preferably in a global environment.
• International work experience is an advantage.
• Fluent in English (written and verbal).

Responsibilities

• Develop and deploy the Global AXA BCM Framework and Business Resilience methodology.
• Monitor alignment of AXA entities with global standards and methodologies.
• Support and guide entities subject to DORA regulation in identifying CIFs.
• Serve as a primary advisory contact for BCM and provide support as needed.
• Create and deliver best practice materials to help entities implement local BCM programs.
• Build and maintain relationships with entity BCM representatives, offering ongoing guidance.
• Provide continuous oversight and governance reporting for executive stakeholders.
• Contribute to the development and implementation of the Supply Resilience framework.
• Support the Crisis Management On-Call Team during major events.
• Participate in AXA’s annual Business Resilience conferences.

Skills

BCM standards

Program management

Stakeholder communication

Executive negotiation

Third-party management

BCM guidance drafting

Education

Bachelor’s or Master’s degree in Business Continuity Management, Disaster Management, or related field

Job description

Drive business resilience and safeguard global operations! Join us to shape continuity frameworks, support crisis teams, and empower entities worldwide. Leverage your expertise to make a real impact in a dynamic, international environment.

About the job

Job purpose

As Operational Resilience Officer – Business Continuity Management, you will play an essential part in developing, deploying, and overseeing the Global AXA Business Continuity Management (BCM) Framework and the End-to-End Business Resilience approach. Your work will help ensure AXA entities are equipped to respond to, recover from, and learn from incidents or disruptions, maintaining continuous service for customers and safeguarding the company’s reputation.

Main missions

Your responsibilities include:

• Support the development and deployment the Global AXA BCM Framework and Business Resilience methodology.
• Monitor alignment of AXA entities with global standards and methodologies.
• Support and guide entities subject to DORA regulation in identifying Critical Important Functions (CIFs).
• Serve as a primary advisory contact for BCM and provide support as needed.
• Create and deliver best practice materials to help entities implement local BCM programs.
• Build and maintain strong relationships with entity BCM representatives, offering ongoing guidance and support.
• Provide continuous oversight and generate governance reporting for executive stakeholders.
• Contribute to the development and implementation of the Supply Resilience framework.
• Support the Crisis Management On-Call Team during major events.
• Participate in AXA’s annual Business Resilience conferences.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• Bachelor’s or Master’s degree in Business Continuity Management, Disaster Management, or related field, or equivalent professional experience.
• Minimum 8 years of relevant experience, preferably in a global environment.
• International work experience is an advantage.
• Fluent in English (written and verbal).
• Comfortable with high-pressure environments and prioritizing multiple tasks.

Technical skills

• Expert in Business Continuity Management standards and deployment.
• Skilled in program management and stakeholder communication.
• Ability to analyze customer needs and negotiate at senior management levels.
• Experience in third-party management and quality assurance reporting.
• Proficient in developing guidance, examples, and templates for BCM compliance.

Soft skills / transversal skills

• Strong leadership and mentoring abilities.
• Strategic thinking and vision articulation.
• Advanced problem-solving and planning skills.
• Assertive and empathetic interpersonal communication.
• Capable of operating at executive management level.
• Skilled facilitator, negotiator, and conflict resolver.
• Team player, proactive, and detail-oriented.
• Customer-centric and results-driven mindset.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.