Business Continuity Management Expert

AXA Group Operations; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

AXA Group Operations is seeking an experienced Operational Resilience Officer – Business Continuity Management to shape and deploy the Global BCM Framework and end-to-end resilience approach. You will ensure AXA entities can respond to, recover from, and learn from incidents, maintaining continuous service for customers and safeguarding the company’s reputation.

Lead BCM programs, guide entities under regulatory standards, and deliver governance reporting to executives.

Qualifications

• Bachelor’s or Master’s degree in BCM or related field or equivalent experience.
• Minimum 8 years of relevant experience in a global environment.
• Fluent in English (written and verbal).

Responsibilities

• Develop, deploy, and oversee the Global BCM Framework and End-to-End Business Resilience.
• Monitor alignment with global standards across AXA entities.
• Identify CIFs for entities under DORA regulation and provide guidance.
• Provide BCM advisory support and governance reporting to executives.
• Develop guidance materials and templates for BCM compliance.
• Support Crisis Management On-Call Team during major events.

Skills

Business continuity

Program management

Stakeholder communication

Executive communication

Risk assessment

Education

Bachelor's/Master's in BCM or related field

Job description

Drive business resilience and safeguard global operations! Join us to shape continuity frameworks, support crisis teams, and empower entities worldwide. Leverage your expertise to make a real impact in a dynamic, international environment.

About The Job

Job purpose

As Operational Resilience Officer – Business Continuity Management, you will play an essential part in developing, deploying, and overseeing the Global AXA Business Continuity Management (BCM) Framework and the End‑to‑End Business Resilience approach. Your work will help ensure AXA entities are equipped to respond to, recover from, and learn from incidents or disruptions, maintaining continuous service for customers and safeguarding the company’s reputation.

Main missions

Your Responsibilities Include

• Support the development and deployment the Global AXA BCM Framework and Business Resilience methodology.
• Monitor alignment of AXA entities with global standards and methodologies.
• Support and guide entities subject to DORA regulation in identifying Critical Important Functions (CIFs).
• Serve as a primary advisory contact for BCM and provide support as needed.
• Create and deliver best practice materials to help entities implement local BCM programs.
• Build and maintain strong relationships with entity BCM representatives, offering ongoing guidance and support.
• Provide continuous oversight and generate governance reporting for executive stakeholders.
• Contribute to the development and implementation of the Supply Resilience framework.
• Support the Crisis Management On‑Call Team during major events.
• Participate in AXA’s annual Business Resilience conferences.

Expected Skills & Experience

Experience

• Bachelor’s or Master’s degree in Business Continuity Management, Disaster Management, or related field, or equivalent professional experience.
• Minimum 8 years of relevant experience, preferably in a global environment.
• International work experience is an advantage.
• Fluent in English (written and verbal).
• Comfortable with high‑pressure environments and prioritizing multiple tasks.

Technical Skills

• Expert in Business Continuity Management standards and deployment.
• Skilled in program management and stakeholder communication.
• Ability to analyze customer needs and negotiate at senior management levels.
• Experience in third‑party management and quality assurance reporting.
• Proficient in developing guidance, examples, and templates for BCM compliance.

Soft Skills / Transversal Skills

• Strong leadership and mentoring abilities.
• Strategic thinking and vision articulation.
• Advanced problem‑solving and planning skills.
• Assertive and empathetic interpersonal communication.
• Capable of operating at executive management level.
• Skilled facilitator, negotiator, and conflict resolver.
• Team player, proactive, and detail‑oriented.
• Customer‑centric and results‑driven mindset.

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About The Entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

• State‑of‑the‑art Data Technology to drive customer experience
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks
• High‑Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.