Operational Resilience & Crisis Lead

AXA Group Operations; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

AXA Group Operations in Madrid seeks a professional to strengthen Operational Resilience and ensure continuity of critical services. You will verify recovery solutions, manage crisis processes, and drive improvements across crisis management, business continuity, and IT service continuity.

The role involves developing BIA campaigns, refining BCPs, and maintaining comprehensive resilience documentation. The ideal candidate has 2-4 years in a similar role, with knowledge of risk management, crisis

Formación

• About 2-4 years of experience in a similar role.
• Experience in risk management, business continuity planning and crisis management.
• Certifications are nice to have.

Responsabilidades

• Enhancing Crisis Management, Business Continuity, and IT Service Continuity Management.
• Conduct comprehensive Business Impact Analysis (BIA) campaigns to assess the potential impacts of disruptions on critical business functions.
• Develop and refine business continuity plans (BCPs) that outline procedures and resources necessary to maintain or restore operations.
• Design and deliver training programs that educate employees about crisis management protocols, emphasizing various risks including physical loss, cybersecurity threats, and polycrises.
• Foster a culture of preparedness through regular awareness campaigns that equip staff with the knowledge to respond effectively during emergencies.
• Contribute to the creation and maintenance of all documentation required by the Operational Resilience Framework.
• Prepare awareness support and user guides, synthesize results into actionable insights and present findings to key stakeholders.
• Produce comprehensive handbook detailing crisis management and business continuity processes, maintain up to date crisis management contact directory, establish a community space for resources, best practices and collaborative tools.

Conocimientos

2-4 years experience

Risk Management

Business continuity planning

Crisis Management

Stakeholder management

Analytical skills

Fluent in English

French a plus

Descripción del empleo

AXA Group Operations in Madrid seeks a professional to strengthen Operational Resilience and ensure continuity of critical services. You will verify recovery solutions, manage crisis processes, and drive improvements across crisis management, business continuity, and IT service continuity.

The role involves developing BIA campaigns, refining BCPs, and maintaining comprehensive resilience documentation. The ideal candidate has 2-4 years in a similar role, with knowledge of risk management, crisis