Global Customer Success & Sales Support – Hybrid

Empresaconfidencial; Terrassa; Hybrid; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Life insurance

Remote work

Hybrid work schedule

Salary + bonus

Job summary

Empresaconfidencial in Spain is seeking a proactive Customer Service/Order Management specialist to join our global life sciences supply chain. You will ensure accurate order processing, coordinate pricing, shipments, and cross-department collaboration to deliver excellent customer experience.

This permanent, full-time role offers a hybrid model with one remote day per week and a competitive gross salary of €27,000–€32,000 plus bonus, along with life insurance.

Qualifications

• Studies related to International Trade, Logistics, or a related field.
• Minimum 3 years of experience in Customer Service, Order Management, or Logistics.
• Experience with IT tools and ERP systems.

Responsibilities

• Process and validate customer orders in line with company policies, ensuring accuracy in system entry.
• Provide professional and timely communication with customers, ensuring transparency and satisfaction.
• Verify pricing and commercial conditions.
• Coordinate logistics and manage export/import documentation.
• Track shipments and customs documentation, proactively resolving any delivery issues.
• Handle complaints, cancellations, and compliance-related matters.
• Support the sales team with administrative tasks and process improvements, including the management of small customer accounts.

Skills

Customer service

Order management

Logistics

Education

International Trade / Logistics studies

Tools

ERP systems

IT tools

Job description

Empresaconfidencial in Spain is seeking a proactive Customer Service/Order Management specialist to join our global life sciences supply chain. You will ensure accurate order processing, coordinate pricing, shipments, and cross-department collaboration to deliver excellent customer experience.

This permanent, full-time role offers a hybrid model with one remote day per week and a competitive gross salary of €27,000–€32,000 plus bonus, along with life insurance.