Remote Customer Service and Order Management Specialist

Grifols, S.A; Sant Cugat del Vallès; Remote; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Remote working

Flexible schedule

Temporary position

Job summary

Grifols, S.A is seeking a Customer Service Representative for a temporary position in Spain. You will manage end-to-end order-to-delivery processes, ensure OTIF targets, and coordinate with logistics for international shipments while supporting quality and regulatory requirements.

Ideal candidates will be fluent in Spanish, English, and Italian (B2-C1), have SAP experience, and 2–3 years in customer service or supply chain roles. Remote working and a flexible schedule are offered.

Qualifications

• Bachelor's degree in a related field.
• Mandatory proficiency in Spanish, English and Italian (B2-C1).
• Mandatory experience with SAP as an ERP system.
• Minimum 2-3 years in Customer Service/Order Management/Supply Chain.
• Experience managing full Order-to-Cash (O2C).
• Experience coordinating logistics and shipments.

Responsibilities

• Provide top-level service to internal and external customers.
• Manage defined customer accounts and data, monitor product availability and orders in SAP.
• Assist with trunk stocks replenishment and parts ordering; manage freight invoices and DR/CAPA.
• Coordinate with Sales and QA and support tender processes; ensure OTIF targets.

Skills

Spanish proficiency

English proficiency

Italian proficiency

SAP ERP

Excel

Customer service

Order management

Communication skills

Education

Bachelor's degree

Tools

SAP Fiori

Microsoft Office

Job description

Grifols, S.A is seeking a Customer Service Representative for a temporary position in Spain. You will manage end-to-end order-to-delivery processes, ensure OTIF targets, and coordinate with logistics for international shipments while supporting quality and regulatory requirements.

Ideal candidates will be fluent in Spanish, English, and Italian (B2-C1), have SAP experience, and 2–3 years in customer service or supply chain roles. Remote working and a flexible schedule are offered.