Customer Service & Sales Support

Empresaconfidencial; Terrassa; Hybrid; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Life insurance

Remote work

Hybrid work schedule

Salary + bonus

Job summary

Empresaconfidencial in Spain is seeking a proactive Customer Service/Order Management specialist to join our global life sciences supply chain. You will ensure accurate order processing, coordinate pricing, shipments, and cross-department collaboration to deliver excellent customer experience.

This permanent, full-time role offers a hybrid model with one remote day per week and a competitive gross salary of €27,000–€32,000 plus bonus, along with life insurance.

Qualifications

• Studies related to International Trade, Logistics, or a related field.
• Minimum 3 years of experience in Customer Service, Order Management, or Logistics.
• Experience with IT tools and ERP systems.

Responsibilities

• Process and validate customer orders in line with company policies, ensuring accuracy in system entry.
• Provide professional and timely communication with customers, ensuring transparency and satisfaction.
• Verify pricing and commercial conditions.
• Coordinate logistics and manage export/import documentation.
• Track shipments and customs documentation, proactively resolving any delivery issues.
• Handle complaints, cancellations, and compliance-related matters.
• Support the sales team with administrative tasks and process improvements, including the management of small customer accounts.

Skills

Customer service

Order management

Logistics

Education

International Trade / Logistics studies

Tools

ERP systems

IT tools

Job description

Do you want to have a real impact in an international environment?

We work alongside leading companies in the global life sciences sector, supplying high-quality raw materials to pharmaceutical, biotechnology, and diagnostic organizations.

Our mission is clear: to make our customers’ work easier and more efficient, combining strong technical expertise, solid regulatory support, and an agile and customer-focused approach.

Your role in the team

We are looking for someone who wants to go beyond administrative tasks. Someone who enjoys helping customers, solving challenges, and being the key point that makes everything work.

• Efficient order management
• Excellent customer experience
• Smooth cross-department coordination

Main tasks

• Process and validate customer orders in line with company policies, ensuring accuracy in system entry.
• Provide professional and timely communication with customers, ensuring transparency and satisfaction.
• Verify pricing and commercial conditions.
• Coordinate logistics and manage export/import documentation.
• Track shipments and customs documentation, proactively resolving any delivery issues.
• Handle complaints, cancellations, and compliance-related matters.
• Support the sales team with administrative tasks and process improvements, including the management of small customer accounts.

What we are looking for

• Studies relatd to International Trade, Logistics, or a related field
• Minimum 3 years of experience in Customer Service, Order Management, or Logistics
• Experience in the handling and shipping of dangerous goods (ADR, IMDG, and IATA-DGR) is a plus
• Fluent in English (mandatory)
• Experience with IT tools and ERP systems

What we offer

• Full-time permanent contract
• Continuous shift (7:00–3:00pm)
• Hybrid working model: one remote working day per week
• Remote work
• Life insurance
• Annual gross salary between €27,000 and €32,000 (fixed salary plus bonus)