Order Management Specialist

Cytiva; Alcobendas; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health care programs

Paid time off

Descripción de la vacante

A leading company in life sciences located in Alcobendas is seeking an Order Management Specialist to efficiently process customer orders and resolve delivery issues. Applicants should be fluent in Spanish and English and have experience with ERP and CRM systems. A high school diploma is required along with strong attention to detail. This on-site role emphasizes team collaboration for improving delivery performance.

Formación

• Experience with ERP and CRM systems required.
• Multiple years in a relevant Order Management role preferred.
• Strong communication skills both written and verbal.

Responsabilidades

• Process customer orders following company policies.
• Track orders to delivery and resolve delivery issues.
• Participate in daily meetings to drive key metric improvements.

Conocimientos

Fluent in Spanish

Fluent in English

Attention to detail

Data entry skills

Problem-solving

Educación

High school degree (or equivalent experience)

Herramientas

ERP systems

CRM systems

MS Office (Word, Excel, Outlook)

Descripción del empleo

Overview

Cytiva Alcobendas, Community of Madrid, Spain. The Order Management Specialist is responsible for processing customer orders efficiently while adhering to company policies and tracking orders through delivery, resolving issues to improve On Time Delivery (OTD). This on-site role reports to the Customer Service Manager and is part of the EMEA Customer Service Team located in Madrid, Spain.

What you will do

• Process customer orders in compliance with company policies and standard operating procedures.
• Track orders to delivery, problem-solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
• Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
• Demonstrate excellent data entry skills to quickly and accurately review and input data.
• Ensure pricing is updated correctly in the ERP.

Who you are

• Fluent in Spanish and English; Portuguese would be an advantage.
• Experience with ERP systems such as Oracle and CRM systems such as SFDC, as well as MS Office products including Word, Excel, and Outlook.
• High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role.
• Written and verbal communication skills.
• High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. For more information, visit www.danaher.com.