Customer Care & Orders Specialist (Hybrid)

CHEP; Madrid; Híbrido; EUR 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

CHEP is seeking an Orders Care Specialist in Madrid to be the frontline for customer orders and inquiries. You will manage the full order lifecycle, coordinate with cross-functional teams, and ensure timely delivery while maintaining data integrity in customer systems.

The role requires proactive problem solving, excellent communication, and a focus on customer satisfaction. The position offers a hybrid remote work model and requires English, Spanish, and German or French language skills, with

Formación

• 3–5 years of experience in Customer Service or Supply Chain.
• English and Spanish required; German or French is desirable.

Responsabilidades

• Handle incoming calls and emails to take orders, answer inquiries, and troubleshoot problems.
• Coordinate with Sales, Finance and Operations to ensure timely order processing and delivery.
• Maintain accurate customer information in systems and support SLA tracking and reporting.

Conocimientos

Flexible

Customer focused

Outgoing

Multi-tasking

Learning agility

Herramientas

Salesforce

SAP

Excel

Word

PowerPoint

Outlook

Descripción del empleo

CHEP is seeking an Orders Care Specialist in Madrid to be the frontline for customer orders and inquiries. You will manage the full order lifecycle, coordinate with cross-functional teams, and ensure timely delivery while maintaining data integrity in customer systems.

The role requires proactive problem solving, excellent communication, and a focus on customer satisfaction. The position offers a hybrid remote work model and requires English, Spanish, and German or French language skills, with