Global Customer Experience & Projects Specialist

MaserGrup; Reus; Presencial; EUR 28.000 - 34.000; Jornada completa

Descripción de la vacante

MaserGrup in Cataluña, Spain, is seeking a Customer Service Specialist to support customers and assist with project management and daily operations. You will handle orders, coordinate shipments, and contribute to launches, ensuring smooth execution across teams.

Ideal candidates bring advanced English, a degree in business or related field, at least three years in customer service, and proficiency with Microsoft Office 365.

Formación

• Advanced English level (C1) required; additional languages are a plus.
• Vocational training or university degree in Business Administration or related field.
• Minimum 3 years of customer service and CRM experience.
• Proficient in Microsoft Office 365; willingness to travel.

Responsabilidades

• Process and manage customer orders and inquiries.
• Coordinate shipments and deliveries with customers.
• Support new projects and product launches.
• Prepare and analyze KPIs for control and reporting.
• Perform other tasks in Customer Service and Projects area.

Conocimientos

English (C1)

Customer relations

Communication

Problem solving

Educación

Vocational training or university degree in Business Administration/Management

Herramientas

Microsoft Office 365

Descripción del empleo

MaserGrup in Cataluña, Spain, is seeking a Customer Service Specialist to support customers and assist with project management and daily operations. You will handle orders, coordinate shipments, and contribute to launches, ensuring smooth execution across teams.

Ideal candidates bring advanced English, a degree in business or related field, at least three years in customer service, and proficiency with Microsoft Office 365.