Senior Customer Success & Growth Manager (OEM/ODM Accounts)

Supermicro

Barcelona

On-site

EUR 95,000 - 130,000

Full time

43 hours ago

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Job summary

Supermicro Cataluña/Barcelona is seeking a Sr. Customer Success Program Manager to lead account strategies across OEM/ODM customers, ensuring top‑quality support and delivery performance in data center projects.

The role requires 10+ years in sales/account/customer success, IT/Data Center experience, and strong executive relationship skills; fluency in English and native Spanish; MBA is a plus, plus cross‑site coordination capabilities.

Qualifications

Bachelor’s degree or equivalent experience.
MBA is a plus.
Minimum 10 years in sales/account/customer success management.
Experience working within large IT, Data Center services for a customer or organization.
Knowledge of AI solutions / GPUs is a plus.
Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Understands the strategic impact of the function across sites.
Language skills: Spain (Native), English (Fluent).

Responsibilities

Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
Manage Customer escalations and return-material-authorizations (RMAs).
Coordinate multiple sites and functions to exceed customers' expectations.
Owns results of Pre‑Sales, Post‑Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
Relationship management with Customer at executive/resolution‑making levels.
Accountable for projects/initiatives and drives site focus on efficiency programs.
On‑Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
In charge of making process improvements and driving best practices across multi‑sites.
Ensures all client programs execute to contract, hitting key KPIs.
Control of tracking risks on the business and reporting to SMC business accordingly.
Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.