Bilingual Customer Support Specialist - Growth & Impact

Concentrix; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Training provided

Central Barcelona office

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative to join a growing, international team. You will handle inquiries, manage emails and chats, and ensure high-quality service for diverse brands from our central office.

The role requires bilingual Spanish and English, strong communication, and the ability to multi-task in a fast-paced environment. A full-time permanent contract with a 39-hour workweek and on-site work in Barcelona is offered, along with full paid training.

Formación

• Previous experience in customer service, helpdesk, or a similar role is valuable.
• Ability to communicate effectively in writing and verbally.
• Fluent Spanish and advanced English required.

Responsabilidades

• Identify and assess customers’ needs and handle inquiries.
• Manage customer communications via email and chat with accurate information.
• Resolve complaints and follow up to ensure resolution.
• Build strong customer relationships with empathy and clear communication.
• Maintain up-to-date records in the CRM system.
• Collaborate with Sales, Finance, Administration, and other departments.
• Support a bilingual environment in Spanish and English.
• Use Zendesk to manage tickets (plus).

Conocimientos

Bilingual Spanish/English

Zendesk experience

Strong communication skills

Customer-focused and detail-oriented

Multi-tasking and prioritization

Herramientas

Zendesk

Descripción del empleo

Concentrix in Barcelona is seeking a Customer Service Representative to join a growing, international team. You will handle inquiries, manage emails and chats, and ensure high-quality service for diverse brands from our central office.

The role requires bilingual Spanish and English, strong communication, and the ability to multi-task in a fast-paced environment. A full-time permanent contract with a 39-hour workweek and on-site work in Barcelona is offered, along with full paid training.