Customer Service Specialist

INDIBA Group; Sant Quirze del Vallès; Hybride; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Attractive remuneration package

Fringe benefits

Multinational and flexible environment

Résumé du poste

INDIBA Group is seeking a proactive Customer Service Specialist for their Headquarters in Sant Quirze del Vallès. This role focuses on maintaining excellent customer relationships and managing national orders from start to finish.

The ideal candidate will have over 5 years of telephone customer support experience, a Higher Vocational Degree in Administration, and strong communication skills in Spanish and English. The position includes a hybrid work model and a comprehensive benefits package.

Qualifications

• 5+ years of experience in telephone customer support and issue resolution.
• Strong commercial focus and commitment to customer satisfaction.
• Adaptable and able to thrive in fast-changing environments.

Responsabilités

• Follow up with low-order customers and manage orders accurately.
• Respond to inquiries in CS, Ecommerce, and B2C channels.
• Resolve customer issues ensuring satisfaction and effective solutions.
• Coordinate with cross-functional teams for smooth operations.

Connaissances

Customer service experience

Order management

Problem-solving

Communication skills in Spanish

Communication skills in English

Formation

Higher Vocational Degree in Administration

Description du poste

Customer Service Specialist

We are actively seeking a Customer Service Specialist for our Headquarters in Sant Quirze del Vallès.

It is essential to maintain a high level of relationship with national customers and distributors, ensuring their complete satisfaction regarding response time to inquiries and the management of their orders. The role will ensure excellent service throughout the entire order process, from receipt to final delivery, collaborating efficiently with the various departments involved (Procurement, Assembly, Technical Service, Quality, Sales, and Logistics).

Responsibilities

• Follow up with low-order customers through calls, focusing on those not purchasing supplies or through Ecommerce.
• Manage orders from national customers, directly or through agents, ensuring timely and accurate processing.
• Respond to inquiries in CS, Ecommerce, and B2C channels (order status, claims, invoice requests, product inquiries, stock availability).
• Resolve customer issues, ensuring satisfaction and effective solutions.
• Proactively follow up on orders, informing customers of any delays or issues affecting delivery.
• Provide tailored recommendations or alternatives based on customer needs.
• Coordinate with cross-functional teams (Procurement, Production, Finance, Quality, Logistics) to ensure smooth operations.
• Manage invoicing, ensuring accuracy and timely completion.

Qualifications

• A minimum of 5 years experience in telephone customer support, order management, and issue resolution.
• A person with a strong commercial focus, customer orientation, and a deep commitment to business growth and company success, with a focus on customer service and problem-solving.
• Academic background: Higher Vocational Degree in Administration or Higher-Level Administrative Degree.
• Adaptable, persistent, and able to thrive in fast-changing environments.
• Versatile, proactive, and highly adaptable.
• Strong sense of responsibility and professionalism.li>
• Strong communication skills in both Spanish and English, and a natural ability to build rapport with others.
• Team-oriented with a collaborative mindset.
• Previous experience in the medical and aesthetic equipment industry will be a valuable asset.

Benefits

• Full-time and permanent contract in a solid and growing company.
• Location: Sant Quirze del Vallès (close to Barcelona)
• Hybrid work model
• Attractive remuneration package.
• Fringe benefits
• Multinational and flexible environment.