Customer

MaserGrup; Reus; Presencial; EUR 28.000 - 34.000; Jornada completa

Descripción de la vacante

MaserGrup in Cataluña, Spain, is seeking a Customer Service Specialist to support customers and assist with project management and daily operations. You will handle orders, coordinate shipments, and contribute to launches, ensuring smooth execution across teams.

Ideal candidates bring advanced English, a degree in business or related field, at least three years in customer service, and proficiency with Microsoft Office 365.

Formación

• Advanced English level (C1) required; additional languages are a plus.
• Vocational training or university degree in Business Administration or related field.
• Minimum 3 years of customer service and CRM experience.
• Proficient in Microsoft Office 365; willingness to travel.

Responsabilidades

• Process and manage customer orders and inquiries.
• Coordinate shipments and deliveries with customers.
• Support new projects and product launches.
• Prepare and analyze KPIs for control and reporting.
• Perform other tasks in Customer Service and Projects area.

Conocimientos

English (C1)

Customer relations

Communication

Problem solving

Educación

Vocational training or university degree in Business Administration/Management

Herramientas

Microsoft Office 365

Descripción del empleo

Masergrup is a leading industrial group with more than 1,200 professionals, an international presence in over 50 countries, and operations across sectors including industry, food, beverages, and services. As part of our continued growth and consolidation, we are looking to strengthen our team by hiring a Customer Service Specialist to support our customers and contribute to the successful management of projects and daily operations.

What will your responsibilities be?

• Manage and process customer orders.
• Coordinate and oversee customer shipments and deliveries.
• Support the management of new projects and product launches.
• Prepare, monitor, and analyze control KPIs.
• Perform other tasks related to the Customer Service and Projects area.

What are we looking for?

• Advanced English level (C1). Additional languages will be considered an asset.
• Vocational training qualification or a university degree in Business Administration, Management, or a related field.
• Minimum of 3 years of proven experience in customer service and customer relationship management.
• User-level proficiency in Microsoft Office 365.
• Availability to travel when required.
• Proactive, well-organized, and adaptable to changing environments.
• Strong communication and problem-solving skills.

Why join us?

• Opportunity to become part of a solid and growing international group.
• Professional development and career growth opportunities.
• Dynamic and collaborative work environment.
• Competitive compensation package based on experience.