Barcelona Customer Experience & Order Specialist

dsm-firmenich; Barcelona; On-site; EUR 28,000 - 38,000; Full time

Job summary

dsm-firmenich in Barcelona seeks a Customer Experience Representative to be the primary contact for supply chain support, collaborating with Account Managers, Planning, and Logistics to ensure seamless service and timely order fulfillment.

The ideal candidate has a bachelor’s degree in a related field and 2–3 years in customer service or order management, with SAP SD, Excel, PowerPoint, CRM knowledge, and fluency in English and Spanish. Italian is a plus.

Qualifications

• Bachelor's degree requirement for related field.
• Experience with customer service, order management, or supply chain roles.

Responsibilities

• Oversee customer orders including entry, status updates, and documentation.
• Update customers and internal stakeholders on order status and issues.
• Handle inquiries, returns, and claims with prompt resolution.
• Identify obstacles in fulfilment and propose corrective actions.
• Prepare and review reports & KPI dashboards.

Skills

SAP SD

Excel

PowerPoint

CRM systems

English

Spanish

Italian

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field

Tools

SAP SD

Job description

dsm-firmenich in Barcelona seeks a Customer Experience Representative to be the primary contact for supply chain support, collaborating with Account Managers, Planning, and Logistics to ensure seamless service and timely order fulfillment.

The ideal candidate has a bachelor’s degree in a related field and 2–3 years in customer service or order management, with SAP SD, Excel, PowerPoint, CRM knowledge, and fluency in English and Spanish. Italian is a plus.