Global Control Tower Support Engineer

HP SCDS; Madrid; Híbrido; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Annual Performance Bonus

Descripción de la vacante

HP SCDS in Madrid is seeking a Control Tower Technical Support Specialist to join our Computing team, supporting the Italian market (SEMA). The role focuses on onboarding, deployment, adoption, and ongoing follow-up of Control Tower and WXP services.

You will work with international customers, deliver presentations and reports, provide technical support to sales and pre-sales teams, and tailor solutions to business needs.

Formación

• Degree or professional training in Systems Administration, IT, or related field.
• Upper-intermediate English (B2 level or above).
• Knowledge of systems administration and server architecture.
• Strong communication and customer-focused mindset for international environments.

Responsabilidades

• Lead customer onboarding activities for Control Tower and WXP services.
• Deliver presentations, reports, and service follow-up sessions related to Proactive Insight, Control Tower, and WXP.
• Provide technical support to sales and pre-sales teams.
• Implement solutions tailored to customer projects and business requirements.
• Lead technical follow-up meetings and provide customer support throughout the service lifecycle.
• Continuously learn and develop expertise on the products and solutions being implemented.
• Identify opportunities for improvement and support end-to-end project tracking with customers and internal teams.
• Build strong relationships with customers in an international environment, ensuring a high-quality service experience.

Conocimientos

Customer engagement

Communication skills

Analytical thinking

Problem solving

Educación

Degree or professional training in IT/Systems Administration

Herramientas

Excel

PowerPoint

Descripción del empleo

HP SCDS in Madrid is seeking a Control Tower Technical Support Specialist to join our Computing team, supporting the Italian market (SEMA). The role focuses on onboarding, deployment, adoption, and ongoing follow-up of Control Tower and WXP services.

You will work with international customers, deliver presentations and reports, provide technical support to sales and pre-sales teams, and tailor solutions to business needs.