Global Customer Experience Specialist

International Air Transport Association (IATA); Madrid; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

IATA in Madrid is seeking a proactive Customer Service professional to join our Customer Service Center (CSC). You will handle front-line inquiries, process subscriptions, update CRM records, and support continuity planning while delivering excellent service to our global airline partners.

The ideal candidate has 1–3 years of front office experience, strong English and Italian or French language skills, and solid CRM and MS Office proficiency.

Formación

• 1–3 years of front office experience.
• Excellent interpersonal and cross-cultural communication.
• Strong CRM knowledge and MS Office proficiency.
• Commitment to customer service ethics aligned with IATA values.
• Proactive, reliable, and able to work in a fast-paced team.

Responsabilidades

• Attract potential customers by answering product and service questions and suggesting additional information.
• Follow up on pending/overdue payments.
• Handle enquiries, subscriptions, activations and distribution requests.
• Maintain customer records by updating CRM.
• Support Business Continuity Plan requirements.
• Update job knowledge by training and education opportunities.
• Complete related results to support the team mission.
• Identify and elevate improvement opportunities.
• Track personal performance towards team targets.
• Provide process/project support as needed.
• Assist customer recoveries by explaining procedures and forwarding solutions.
• Support any other tasks as required by the Manager, Customer Service.

Conocimientos

Interpersonal skills

CRM knowledge

MS Office proficiency

Customer service ethics

Team player

Problem solving

Effective communication

Multicultural awareness

Flexibility for bank holidays

Herramientas

CRM software

MS Office

Descripción del empleo

IATA in Madrid is seeking a proactive Customer Service professional to join our Customer Service Center (CSC). You will handle front-line inquiries, process subscriptions, update CRM records, and support continuity planning while delivering excellent service to our global airline partners.

The ideal candidate has 1–3 years of front office experience, strong English and Italian or French language skills, and solid CRM and MS Office proficiency.