End-User Desktop Support Engineer (SCCM/Intune)

Sharp Brains; España; Presencial; EUR 29.000 - 47.000; Jornada completa

Descripción de la vacante

Sharp Brains in Madrid, Spain, is seeking an on-site IT Support Specialist for 24/7 end-user hardware and software support under a B2B/freelance contract.

The role covers IMAC activities, OS imaging, patching, SCCM/Intune-based management, ServiceNow ticketing, Active Directory tasks, and VIP incident handling, with strong focus on Windows and MAC environments. You will work with ITIL-aligned processes and support Office apps, VPN, and printers.

Formación

• Experience providing end-to-end IT support for desktops and laptops.
• Proficient with IMAC tasks (Install, Move, Add, Change).
• Familiar with software deployment and device management tools (SCCM, Intune).
• Experience with ServiceNow for ticketing and asset tracking.
• Active Directory and basic user/account management knowledge.
• Strong Windows OS knowledge; basic macOS handling.

Responsabilidades

• Provide end-to-end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues.
• Perform IMAC activities and break/fix tasks for end-user devices.
• Manage desktop device lifecycle: configuration, patching, OS imaging, and vendor hardware replacements.
• Deliver support using SCCM/Intune and ServiceNow for ticketing and remote assistance.
• Administer approved software installations, updates, and security patches per IT policies.
• Provide remote and deskside support using EUC tools and applications like MS Office, Outlook, and VPN clients.
• Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and serve as onsite contact during critical escalations or outages.
• Support printers, scanners, and peripheral devices; handle troubleshooting and maintenance.
• Assist with Active Directory tasks and basic user account management; provide smart hands support.
• Maintain documentation of incidents, hardware inventory, and technical guides for internal use.
• Demonstrate familiarity with Windows and basic macOS environments; support mobile devices.
• Follow ITIL practices for incident, problem, and service request management.

Conocimientos

Technical support

IMAC

SCCM

Intune

Herramientas

ServiceNow

MS Office

Descripción del empleo

Sharp Brains in Madrid, Spain, is seeking an on-site IT Support Specialist for 24/7 end-user hardware and software support under a B2B/freelance contract.

The role covers IMAC activities, OS imaging, patching, SCCM/Intune-based management, ServiceNow ticketing, Active Directory tasks, and VIP incident handling, with strong focus on Windows and MAC environments. You will work with ITIL-aligned processes and support Office apps, VPN, and printers.