Global Client Success & Onboarding (EN/ES)

Hsbc; Madrid; Presencial; EUR 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential (up to 10%)

Work with top sports teams

Descripción de la vacante

Vitruve is seeking a Customer Success Representative in Madrid to manage a portfolio of sports technology clients, guiding onboarding, adoption, renewals, and growth. You will serve as the primary contact, ensuring customers gain maximum value from the Vitruve platform and identifying opportunities to expand usage.

You will collaborate with coaches and organizations worldwide, leading meetings and product demos, with a focus on English and Spanish communication and a proactive, results-driven

Formación

• Fluent in English and Spanish (written and spoken).
• Excellent communication and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple customer accounts simultaneously.
• Comfortable leading meetings, presentations, and product demonstrations.

Responsabilidades

• Manage your own portfolio of customer accounts.
• Lead onboarding sessions and ensure successful adoption of the platform.
• Monitor customer health and proactively support clients throughout their journey.
• Identify upsell opportunities and help customers expand their usage of Vitruve.
• Manage subscription renewals and retention efforts.
• Build long-term relationships with coaches, sports teams, and organizations.
• Collaborate with internal teams to communicate customer feedback and improve the customer experience.

Conocimientos

English & Spanish

Communication skills

Organizational skills

Multi-account management

Meeting & demo leadership

Proactive mindset

Immediate availability

Herramientas

HubSpot

Descripción del empleo

Vitruve is seeking a Customer Success Representative in Madrid to manage a portfolio of sports technology clients, guiding onboarding, adoption, renewals, and growth. You will serve as the primary contact, ensuring customers gain maximum value from the Vitruve platform and identifying opportunities to expand usage.

You will collaborate with coaches and organizations worldwide, leading meetings and product demos, with a focus on English and Spanish communication and a proactive, results-driven