Strategic Customer Success Manager - Spain Growth

Impact.com; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

impact.com is expanding its Spain team and seeks a Customer Success Manager to serve a portfolio of enterprise brands, guiding them to unlock the full potential of the platform and achieve measurable ROI. You will act as a trusted advisor across the customer journey, from onboarding to renewal.

You will deliver business reviews, showcase platform ROI, collaborate with Sales, Product, and Solutions teams, and help shape regional strategies.

Formación

• 3+ years in Customer Success, Strategic Account Management, or consultative roles in SaaS/digital marketing/affiliate partnerships.
• Fluency in Spanish and professional proficiency in English with strong communication skills.
• Proven track record of managing enterprise client relationships and presenting data insights to executives.
• Solutions-oriented mindset, able to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Own client relationships and onboarding for enterprise brands to drive measurable outcomes and platform adoption.
• Deliver business reviews and data-driven insights showing partner performance and ROI.
• Collaborate with Sales, Product, and Solutions teams to ensure seamless execution and client satisfaction.
• Identify churn risks and opportunities, supporting renewals and account expansion with commercial leads.
• Advocate for client needs internally and feed market feedback to product/engineering for improvements.
• Help build presence in Spain and represent impact.com across regional networks.

Conocimientos

Spanish language

English language

Client relationship management

Data-driven insights

Herramientas

Partnership platforms

Descripción del empleo

impact.com is expanding its Spain team and seeks a Customer Success Manager to serve a portfolio of enterprise brands, guiding them to unlock the full potential of the platform and achieve measurable ROI. You will act as a trusted advisor across the customer journey, from onboarding to renewal.

You will deliver business reviews, showcase platform ROI, collaborate with Sales, Product, and Solutions teams, and help shape regional strategies.