Global Payments: Client Success & Escalations

Hsbc; Madrid; Presencial; EUR 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential (up to 10%)

Work with top sports teams

Descripción de la vacante

Vitruve is seeking a Customer Success Representative in Madrid to manage a portfolio of sports technology clients, guiding onboarding, adoption, renewals, and growth. You will serve as the primary contact, ensuring customers gain maximum value from the Vitruve platform and identifying opportunities to expand usage.

You will collaborate with coaches and organizations worldwide, leading meetings and product demos, with a focus on English and Spanish communication and a proactive, results-driven

Formación

• Fluent in English and Spanish (written and spoken).
• Excellent communication and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple customer accounts simultaneously.
• Comfortable leading meetings, presentations, and product demonstrations.

Responsabilidades

• Manage your own portfolio of customer accounts.
• Lead onboarding sessions and ensure successful adoption of the platform.
• Monitor customer health and proactively support clients throughout their journey.
• Identify upsell opportunities and help customers expand their usage of Vitruve.
• Manage subscription renewals and retention efforts.
• Build long-term relationships with coaches, sports teams, and organizations.
• Collaborate with internal teams to communicate customer feedback and improve the customer experience.

Conocimientos

English & Spanish

Communication skills

Organizational skills

Multi-account management

Meeting & demo leadership

Proactive mindset

Immediate availability

Herramientas

HubSpot

Descripción del empleo

We´re a leading sports technology company specializing in Velocity Based Training (VBT) solutions used by professional teams, universities, schools, and training facilities in +40 countries. Our all-in-one platform enables coaches to program, execute, and analyze training while monitoring athlete performance and development.

We are looking for a highly motivated Customer Success Representative to join our team as soon as possible.

Role Overview

As a Customer Success Representative, you will be assigned your own portfolio of clients and will be responsible for managing the entire customer lifecycle, from onboarding and adoption to renewals and account growth.

You will act as the main point of contact for your customers, ensuring they get the most value out of the platform while identifying opportunities to expand their use of Vitruve.

Responsibilities

• Manage your own portfolio of customer accounts.
• Lead onboarding sessions and ensure successful adoption of the platform.
• Monitor customer health and proactively support clients throughout their journey.
• Identify upsell opportunities and help customers expand their usage of Vitruve.
• Manage subscription renewals and retention efforts.
• Build long-term relationships with coaches, sports teams, and organizations.
• Collaborate with internal teams to communicate customer feedback and improve the customer experience.

Requirements

• Professional or native-level proficiency in English and Spanish (written and spoken).
• Excellent communication and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple customer accounts simultaneously.
• Comfortable leading meetings, presentations, and product demonstrations.
• Proactive mindset with strong commercial instincts.
• Available to start immediately.

Preferred Qualifications

• Additional languages such as Portuguese, French, Italian, or German are a strong plus.
• Previous experience in Customer Success, Account Management, Sales, or SaaS.
• Interest in sports, sports science, or strength and conditioning.
• Experience using CRM platforms such as HubSpot.

What We Offer

• Opportunity to work with professional sports organizations and elite coaches around the world.
• Dynamic and fast-growing environment.
• High level of ownership and responsibility.
• Career growth opportunities within an innovative sports technology company.
• 21.000€ in fixed salary + 10% in bonus.

If you are passionate about sports, technology, and building strong customer relationships, we'd love to hear from you.