Global B2B Customer Care Specialist

VantageSpecialtyChemicals; Barcelona; On-site; EUR 29,000 - 35,000; Full time

Job summary

VantageSpecialtyChemicals in Barcelona seeks a Customer Care representative to deliver best-in-class support. You will promptly enter purchase orders, track deliveries and update customers on orders.

Requirements include 2+ years in B2B customer service, strong problem-solving, and excellent written and verbal communication. Fluency in English and Spanish is required. This is an on-site role offering a competitive EUR 32k base and opportunities for growth.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work under pressure and successfully handle multiple priorities.
• Conversational English level.
• Conversational Spanish level.
• Minimum 2 years' experience in Customer Service/Care roles within B2B business segment.
• Experience working with international teams.

Responsibilities

• Promptly enter purchase orders to meet or exceed the agreed service levels.
• Partner with Customer Care Leads to guarantee Achievement of service level agreements.
• Ensure order entry, order tracking and delivery are on track, and orders are completed in full, providing customers with status updates throughout the process.
• Identify gaps in customer care processes and partner with customer experience team to resolve.
• Escalate issues as they arise in a timely matter to ensure agility and responsiveness.

Skills

Verbal communication

Written communication

Under pressure

Multitasking

Conversational English

Conversational Spanish

Job description

VantageSpecialtyChemicals in Barcelona seeks a Customer Care representative to deliver best-in-class support. You will promptly enter purchase orders, track deliveries and update customers on orders.

Requirements include 2+ years in B2B customer service, strong problem-solving, and excellent written and verbal communication. Fluency in English and Spanish is required. This is an on-site role offering a competitive EUR 32k base and opportunities for growth.