Customer Experience Specialist (English & French) — Barcelona

ES00 Agilent Technologies Spain S.L.

Barcelona

Hybrid

EUR 28,000 - 34,000

Full time

14 days+

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Job summary

Agilent Technologies Inc. is seeking a Customer Service Representative to join our Barcelona office (WTC). You will support quotes, orders, and maintenance contracts while coordinating with Sales and Service Delivery to ensure a smooth customer experience.

The role requires strong English and French language skills, with Spanish a plus, and proficiency in Microsoft Office and CRM tools. A university degree is welcome but not mandatory; curiosity and teamwork are essential.

Qualifications

Experience in a customer facing/service, business support or administrative position.
Full proficiency in both English and French. Proficiency in Spanish would be a plus.
A university degree or equivalent would be considered a plus, but is not required.
Good knowledge of/experience with Microsoft Office tools, especially Excel.
Strong computer and systems skills with emphasis in SAP, Salesforce or CRM tools would be an advantage.

Responsibilities

Processing quotes and orders with accuracy and responsiveness.
Interfacing with sales and customers to provide information, solve problems, and support pre-sales and post-sales activities.
Serving as a liaison between customers and internal teams to resolve inquiries.
Managing end-to-end customer experience in line with processes and compliance.
Identifying and communicating process improvements to management.
Performing routine administrative customer service duties using prescribed procedures.