Bilingual B2B Customer Care Specialist

Vantage Specialty Chemicals; Barcelona; On-site; EUR 29,000 - 35,000; Full time

Job summary

Vantage Specialty Chemicals is seeking a Customer Care representative in Barcelona, Spain to ensure best-in-class customer support. The role focuses on promptly entering incoming purchase orders and supporting sales representatives, with strong emphasis on maintaining order accuracy and timely updates to customers.

Required are excellent verbal and written English, Spanish, and French, plus the ability to handle multiple priorities under pressure.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work under pressure and successfully handle multiple priorities.
• Conversational English level (Mandatory)
• Conversational Spanish level (Mandatory)
• Conversational French level (Mandatory)

Responsibilities

• Promptly enter purchase orders to meet or exceed the agreed service levels.
• Partner with Customer Care Leads to guarantee Achievement of service level agreements.
• Ensure order entry, order tracking and delivery are on track, and orders are completed in full, providing customers with status updates throughout the process.
• Identify gaps in customer care processes and partner with customer experience team to resolve.
• Ensure actions align with AAT strategy.
• Escalate issues as they arise in a timely matter to ensure agility and responsiveness.

Skills

Bilingual English/Spanish/French

Excellent communication

Customer service

Attention to detail

Job description

Vantage Specialty Chemicals is seeking a Customer Care representative in Barcelona, Spain to ensure best-in-class customer support. The role focuses on promptly entering incoming purchase orders and supporting sales representatives, with strong emphasis on maintaining order accuracy and timely updates to customers.

Required are excellent verbal and written English, Spanish, and French, plus the ability to handle multiple priorities under pressure.