Global Admissions Advisor – Undergraduate Programs

IE University; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

IE University is seeking an Admissions Advisor to join the dynamic Admissions team. The role focuses on guiding prospective students through the admissions journey, delivering outstanding service in English and Spanish, and coordinating data entry in the admissions CRM.

You will support on-campus and off-campus events, help applicants navigate the process, and work closely with IE offices globally to maintain a strong team reputation. Some Saturday work is required on a rotating basis.

Formación

• Bachelor's degree desirable.
• 1–2 years of experience.
• Advanced English and Spanish.
• Valid work permit for Spain.
• Highly client focused.
• Excellent communication skills.
• Excellent process management and continuous improvement skills.

Responsabilidades

• Provide outstanding customer service to prospective students and families in person and on the phone.
• Enter data into the admissions CRM and track application and enrolment documents.
• Manage telephone and walk-in enquiries with professionalism.
• Contribute to process improvements to enhance the admissions experience.
• Support on-campus events (Open Days, Open Houses) and off-campus events (Admissions days, Fairs).
• Assist applicants through the admission and enrolment process.
• Team up with colleagues to foster a collaborative, innovative environment.
• Coordinate with IE offices and departments to support team reputation and campus relations.
• Be available to work one Saturday morning every 8–9 weeks.

Conocimientos

Client focus

Communication

Team player

Proactive

Educación

Bachelor's degree

Herramientas

CRM

Descripción del empleo

IE University is seeking an Admissions Advisor to join the dynamic Admissions team. The role focuses on guiding prospective students through the admissions journey, delivering outstanding service in English and Spanish, and coordinating data entry in the admissions CRM.

You will support on-campus and off-campus events, help applicants navigate the process, and work closely with IE offices globally to maintain a strong team reputation. Some Saturday work is required on a rotating basis.