Global Admissions Advisor - Transform Education (Madrid)

IE; Madrid; On-site; EUR 28,000 - 36,000; Full time

Job summary

IE University’s Admissions & Enrollment - Graduate Programs is seeking an Admissions Advisor to join its dynamic, international team in Madrid (María de Molina). The role focuses on delivering exceptional service to prospective and current students, managing the admissions process and building strong relationships with academic programs.

Candidates should be fluent in English and Spanish, hold a valid Spanish work permit, have CRM experience, be highly proactive, and available one Saturday

Qualifications

• Advanced English and Spanish language skills.
• Valid work permit for Spain.
• Strong communication and client-focused mindset.
• Proactive team player with good process management.
• CRM experience preferred.

Responsibilities

• Provide outstanding customer service to prospective and current students.
• CRM management: data entry into admissions database, tracking documents, enrollment files.
• Primary responsibility for telephone and walk-in inquiries.
• Pro‑active process improvements for admissions experience.
• Schedule meetings/interviews with prospective students for Directors.
• Prepare admission files and communicate status of applications.
• Collaborate with academic program management for smooth transition.
• Create reports and assist in statistics for Admissions.
• Support teammates to maintain a collaborative team atmosphere.
• Coordinate with IE offices internationally and across IE.
• Work one Saturday morning every 8-9 weeks.

Skills

Advanced English

Advanced Spanish

Work permit Spain

CRM experience

Client-focused

Proactive

Communication skills

Process management

Team player

Job description

IE University’s Admissions & Enrollment - Graduate Programs is seeking an Admissions Advisor to join its dynamic, international team in Madrid (María de Molina). The role focuses on delivering exceptional service to prospective and current students, managing the admissions process and building strong relationships with academic programs.

Candidates should be fluent in English and Spanish, hold a valid Spanish work permit, have CRM experience, be highly proactive, and available one Saturday