Global Admissions Advisor - Segovia Campus

IE University; Madrid; Presencial; EUR 26.000 - 34.000; Jornada completa

Descripción de la vacante

IE University is seeking an Admissions Advisor to join the Segovia Campus. You will manage inquiries from prospective students, provide outstanding service, and guide applicants through the admissions process, coordinating with international offices and programs.

The role requires 1-2 years of experience, strong English and Spanish, and a proactive, team‑minded approach. Availability for occasional Saturday mornings is expected as part of campus events.

Formación

• Bachelor's Degree desirable.
• 1-2 years of experience.
• Advanced English and Spanish speaker.
• In possession of a valid work permit for Spain.
• Highly client focused.
• Highly proactive.
• Excellent communication skills.
• Excellent process management and continuous improvement skills.
• Strong team player.
• CRM experience preferred.

Responsabilidades

• Provide outstanding customer service to prospective students and their families, both in person and on the telephone.
• CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc.
• Primary responsibility for telephone and walk-in enquiries.
• Pro-active and continuous process improvement to ensure that IE students receive the very best admissions experience.
• Support and active participation in the on-campus events (Open Days, Open Houses, School visits…) and off campus events (Admissions days, Fairs, etc.).
• Active support to all applicants in the admission and enrolment process.
• Support teammates as necessary to build team-oriented environment and contribute ideas to innovative team atmosphere, to ensure continuous improvement, excellent experience and outstanding reputation of part-time programs team.
• Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure evolution of team reputation and profile.
• Availability to work one Saturday morning per 8/9 weeks.

Conocimientos

Customer service

Communication

Teamwork

Proactivity

Process improvement

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

IE University is seeking an Admissions Advisor to join the Segovia Campus. You will manage inquiries from prospective students, provide outstanding service, and guide applicants through the admissions process, coordinating with international offices and programs.

The role requires 1-2 years of experience, strong English and Spanish, and a proactive, team‑minded approach. Availability for occasional Saturday mornings is expected as part of campus events.