German-Speaking Tech Support Advisor (On-site Barcelona)

Europe Language Jobs; Barcelona; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Europe Language Jobs is seeking a Technical Support Advisor to join the Barcelona on-site team. You will be the first contact for dealers and end users, handling calls and emails in real time while resolving technical issues.

You will educate customers on product usage and updates, create support tickets, and work with internal teams to escalate and resolve complex cases. Fluent German and advanced English are required, with at least 2 years in customer service or tech support.

Formación

• Proficient or bilingual in German plus an advanced level of English.
• 2 years of experience in customer service or technical support.
• Strong customer care skills and ability to listen and understand customers' needs.

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Conocimientos

German

English

Descripción del empleo

Europe Language Jobs is seeking a Technical Support Advisor to join the Barcelona on-site team. You will be the first contact for dealers and end users, handling calls and emails in real time while resolving technical issues.

You will educate customers on product usage and updates, create support tickets, and work with internal teams to escalate and resolve complex cases. Fluent German and advanced English are required, with at least 2 years in customer service or tech support.