Technical Support Advisor (German - Speaking) - Onsite Ma05

Europe Language Jobs; Barcelona; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Europe Language Jobs is seeking a Technical Support Advisor to join the Barcelona on-site team. You will be the first contact for dealers and end users, handling calls and emails in real time while resolving technical issues.

You will educate customers on product usage and updates, create support tickets, and work with internal teams to escalate and resolve complex cases. Fluent German and advanced English are required, with at least 2 years in customer service or tech support.

Formación

• Proficient or bilingual in German plus an advanced level of English.
• 2 years of experience in customer service or technical support.
• Strong customer care skills and ability to listen and understand customers' needs.

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Conocimientos

German

English

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Technical Support Advisor on our team, you will:

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• 2 year experience in Customer service or Technical Support area
• Can take ownership of, and progress calls to resolution or to escalated call to resolution