German-Speaking Tech Support Advisor – On-site Barcelona

cnx

Barcelona

Presencial

EUR 18.000 - 22.000

Jornada completa

Hace 3 días

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Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Descripción de la vacante

Concentrix in Barcelona is seeking a Technical Support Advisor who speaks German to join our on-site team. You will be the first point of contact for dealers and end users, handling phone and email inquiries in real time and providing timely resolutions.

The role requires German with advanced English, 2 years in customer service or technical support, and a passion for helping customers. You will troubleshoot issues, educate users on product usage, create and manage support tickets, and

Formación

Proficient or bilingual in German with advanced English
Experience in customer service environment
Strong customer care skills - listen to and understand customers' needs
2 years experience in Customer service or Technical Support
Ability to own and progress calls to resolution or escalation

Responsabilidades

Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
Troubleshoot technical issues and provide timely accurate resolutions
Educate customers on product usage, updates, and best practices
Create and manage support tickets to ensure proper tracking and resolution
Collaborate with internal teams to resolve complex or escalated cases
Maintain accurate customer records and documentation in internal systems