German Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Fully Paid Training

Comprehensive Health Insurance

Monthly Performance Bonus

Modern, high-tech office

Relocation support

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Customer Service Agent to join our Sofia team. You will handle German-speaking client inquiries by phone, email and chat, delivering premium support and accurate information.

You will document all interactions in the CRM, collaborate with internal teams to escalate issues, and contribute to process improvements while aiming to meet KPI targets in a fast-paced environment.

Qualifications

• Native or fluent German (spoken and written).
• Willingness to relocate to Bulgaria and work on-site in Sofia.

Responsibilities

• Deliver premium-level support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with internal teams to identify and elevate critical issues, contributing to process improvements.
• Uphold high quality standards and meet KPIs defined by management.
• Troubleshoot and resolve issues in a fast-paced, professional environment.

Skills

German language

Customer service

Communication

CRM experience

Tools

CRM software

MS Office

Job description

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards.

Job Overview

We are currently seeking dedicated professionals for a German Speaking Customer Service Agent position in Bulgaria. This is an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe’s most vibrant professional hubs, which is among the most sought-after German-speaking jobs in the region.

Key Responsibilities

• Deliver premium-level support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services industry.
• Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with internal teams to identify and elevate critical issues, contributing to process improvements.
• Uphold the highest quality standards expected of a German Speaking Customer Service Agent position in Bulgaria.
• Meet and exceed performance targets and KPIs as defined by management.
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills and a commitment to professional customer care.
• Ability to work on-site in Sofia, Bulgaria, for this key Customer Support Services role.
• Proven ability to troubleshoot and resolve issues in a high-paced, professional environment.
• Positive attitude and willingness to join a diverse, multicultural team in one of the most exciting German-speaking jobs currently available.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Modern, high-tech office environment.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historical charm with a modern, buzzing urban lifestyle. Professionals working in Bulgaria enjoy a temperate climate, vibrant nightlife, affordable living costs, making it top destination for those seeking international career opportunities through jobs in Bulgaria.

Relocating to Bulgaria is a seamless transition with our full support. You will experience rich local culture, world-class dining, and a thriving expatriate community. When you choose to accept a German Speaking Customer Service Agent position in Bulgaria, you are not just taking a job; you are embracing a life-changing experience in a country that continues to lead the market in high-demand German speaking jobs.