German-Speaking Customer Care Specialist – Barcelona (On-site)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Presencial; EUR 19.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Barcelona

Full paid training

Career development programs

Descripción de la vacante

Concentrix Barcelona is seeking a Customer Service Representative who speaks German (and English) to join an on-site team. You will handle customer inquiries, provide timely resolutions, and ensure high-quality service.

role includes log and track calls, maintain product knowledge, and meet SLA targets while working in a dynamic, diverse environment. The position offers a permanent contract, full training, and clear career development.

Formación

• Proficient or bilingual in German with advanced English
• Customer service experience is desirable
• Able to communicate clearly and empathetically with customers

Responsabilidades

• Take incoming customer calls via telephone, email, voicemail, or other alerts and resolve user requests
• Log call details into call management systems and provide responses within SLA
• Maintain up-to-date knowledge of applications and products for each customer

Conocimientos

German language

English language

Descripción del empleo

Concentrix Barcelona is seeking a Customer Service Representative who speaks German (and English) to join an on-site team. You will handle customer inquiries, provide timely resolutions, and ensure high-quality service.

role includes log and track calls, maintain product knowledge, and meet SLA targets while working in a dynamic, diverse environment. The position offers a permanent contract, full training, and clear career development.