Remote CSR: German & English Support for Tech Brands

Talkpush; Barcelona; Remote; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Permanent contract

Barcelona office location

Full paid training

Job summary

Concentrix in Barcelona is seeking a Customer Service Representative to join our global team. You will handle inbound calls, emails, and messages, delivering solutions within SLA and maintaining product knowledge. Ideal candidates are bilingual in German and English, enjoy helping customers, and can take ownership to resolve or escalate issues.

IT fluency and strong communication are a plus. We offer 39 hours per week on a permanent contract, a Barcelona office location, full training, and

Qualifications

• Bilingual in German and English.
• Customer service environment experience advisable.
• Ability to listen and understand customer needs.

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, or other channels and resolve user requests.
• Log call details in the call management system and aim for resolution within SLA.
• Maintain knowledge of applications and products for each customer.

Skills

German language

English language

Customer service mindset

Communication skills

Tools

Call center systems

Job description

Concentrix in Barcelona is seeking a Customer Service Representative to join our global team. You will handle inbound calls, emails, and messages, delivering solutions within SLA and maintaining product knowledge. Ideal candidates are bilingual in German and English, enjoy helping customers, and can take ownership to resolve or escalate issues.

IT fluency and strong communication are a plus. We offer 39 hours per week on a permanent contract, a Barcelona office location, full training, and