Customer Service Representative (German - speaking) Remote - Sports Clothing Industry PM01

Concentrix; Barcelona; Remote; EUR 20,000 - 22,000; Full time

Benefits offered by this job

39 hours/week contract

Full paid training

Job summary

Concentrix is seeking a Customer Service Representative (German-speaking) for a remote role based out of Barcelona. You will handle incoming calls, chats, and emails from German-speaking customers, delivering timely solutions and ensuring a high level of service.

Requirements include fluency in German and advanced English, excellent communication, and a customer-focused mindset. The position offers a 39-hour weekly schedule, permanent contract, and comprehensive training.

Qualifications

• Fluent German with advanced English required.
• Experience in customer service environment.
• Strong listening and problem-solving skills.
• Ability to take ownership and resolve or escalate calls.

Responsibilities

• Handle incoming customer calls via telephone, email, or other channels and resolve requests.
• Log call details and ensure resolution within SLA.
• Maintain knowledge of applications and services related to customer accounts.

Skills

German (Bilingual)

English (Advanced)

Customer service

Communication

Tools

Windows

MS Office

Internet

Job description

Job Title

Customer Service Representative (German - speaking) Remote - Sports Clothing Industry PM01

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (remote) you will be part of our team of game‑changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Your Qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in German plus an advanced level English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

It Will Be a Plus If You Have

• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You

• 39 hours/week permanent contract
• Schedule: Monday to Saturday schedule from 11:00 to 20:00
• Salary 19,623 euros gross/year + up to 2,440 euros gross/year in bonus
• Excellent office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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