German-Speaking CX Specialist - Onsite

Concentrix Spain; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39h/w

€3,000 bonus potential

Private medical insurance

Central Barcelona location

Training & development

Descripción de la vacante

Concentrix Spain is seeking a German-speaking Customer Experience Specialist to join our onsite team in Barcelona. You will handle structured follow-ups, represent a premium automotive brand, and gather insights to support sales teams.

The role requires German and English, a high school diploma, and experience in automotive or luxury customer service. Expect a 39-hour week, salary around €19,624 with a €3,000 bonus potential, and comprehensive training.

Formación

• Bilingual in German and English.
• High school diploma minimum.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Clear and confident communication, including with executive-level clientele.
• Discretion handling pricing or commercial offers and structured call processes.

Responsabilidades

• Lead follow-up and support calls with prospective customers.
• Represent a premium automotive brand with professionalism and care for customer satisfaction.
• Identify concerns around pricing and product preferences and document insights.
• Summarize interactions in a clear, structured format to support retailer sales teams.
• Maintain relationship continuity by managing follow-up and offers with the same prospects.
• Ensure all interactions align with brand quality standards.

Conocimientos

German

English

Customer service

Sales experience

Professional communication

Educación

High school diploma

Descripción del empleo

Concentrix Spain is seeking a German-speaking Customer Experience Specialist to join our onsite team in Barcelona. You will handle structured follow-ups, represent a premium automotive brand, and gather insights to support sales teams.

The role requires German and English, a high school diploma, and experience in automotive or luxury customer service. Expect a 39-hour week, salary around €19,624 with a €3,000 bonus potential, and comprehensive training.