Customer Experience Specialist (German-Speaking) - Onsite

Concentrix Spain; Barcelona; Sur place; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Full-time 39h/w

€3,000 bonus potential

Private medical insurance

Central Barcelona location

Training & development

Résumé du poste

Concentrix Spain is seeking a German-speaking Customer Experience Specialist to join our onsite team in Barcelona. You will handle structured follow-ups, represent a premium automotive brand, and gather insights to support sales teams.

The role requires German and English, a high school diploma, and experience in automotive or luxury customer service. Expect a 39-hour week, salary around €19,624 with a €3,000 bonus potential, and comprehensive training.

Qualifications

• Bilingual in German and English.
• High school diploma minimum.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Clear and confident communication, including with executive-level clientele.
• Discretion handling pricing or commercial offers and structured call processes.

Responsabilités

• Lead follow-up and support calls with prospective customers.
• Represent a premium automotive brand with professionalism and care for customer satisfaction.
• Identify concerns around pricing and product preferences and document insights.
• Summarize interactions in a clear, structured format to support retailer sales teams.
• Maintain relationship continuity by managing follow-up and offers with the same prospects.
• Ensure all interactions align with brand quality standards.

Connaissances

German

English

Customer service

Sales experience

Professional communication

Formation

High school diploma

Description du poste

Customer Experience Specialist (German-Speaking) - Onsite • Barcelona, Kingdom Of Spain, ES

DescriptionExperience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an Customer Experience Specialist (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
• Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
• Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
• Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
• Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
• Ensure all customer interactions align with the quality standards and premium positioning of the brand.

Requirements

Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are bilingual or proficient in German and English
• Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
• Bring experience in customer service or sales — ideally within the automotive or luxury sectors
• Communicate clearly and confidently, especially with executive-level or high-end clientele
• Demonstrate a strong interest in the automotive industry and premium products
• Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
• Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

Offer

What’s in it for you

• Full-time 39 hours/week, permanent contract: rotative between Monday - Saturday 09.00 - 20.00
• Salary 19.623,94 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance
• Central location in Barcelona
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you.

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