German-Speaking Customer Support — Relocation Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid relocation

Health insurance

Training

Monthly bonus

Career development path

Descripción de la vacante

Mercier Consultancy Group in Sofia, Bulgaria is seeking motivated German-speaking professionals to join our on-site customer support team. You will engage with German-speaking clients via phone, email, and chat, delivering timely, accurate solutions and maintaining CRM records.

A fully paid relocation package and ongoing training accompany a rewarding career path in a multilingual environment. Ideal candidates possess native or fluent German, good English, and a customer-focused mindset.

Formación

• Native or fluent German language skills (spoken and written) required.
• Good working knowledge of English.
• Previous experience in customer support is advantageous but not mandatory.

Responsabilidades

• Deliver high-quality customer support to German-speaking clients via phone, email, and live chat.
• Log, track, and manage all customer interactions in the CRM system.
• Escalate complex issues to internal teams following established protocols.
• Collaborate with cross-functional colleagues to improve customer experience and KPIs.
• Stay informed on product updates to provide accurate information to customers.

Conocimientos

German language proficiency

English proficiency

Customer service experience

CRM knowledge

Herramientas

CRM systems

Descripción del empleo

Mercier Consultancy Group in Sofia, Bulgaria is seeking motivated German-speaking professionals to join our on-site customer support team. You will engage with German-speaking clients via phone, email, and chat, delivering timely, accurate solutions and maintaining CRM records.

A fully paid relocation package and ongoing training accompany a rewarding career path in a multilingual environment. Ideal candidates possess native or fluent German, good English, and a customer-focused mindset.