German Speakers – Exciting Customer Support Opportunity in Sofia

Cbtalents; Madrid; Presencial; EUR 9129 - 13.694; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Incentives

Training & onboarding

Health benefits

Learning & development

Career progression

Descripción de la vacante

Cbtalents in Sofia, Bulgaria is hiring German-speaking Customer Support Advisors for a hybrid role. You will handle inbound calls, resolve inquiries, and assist with product, service, and billing topics.

The role emphasizes customer empathy, clear communication, quick learning of systems, and opportunities for professional growth within a multicultural team.

Formación

• German level C1/C2 required (speaking, reading, writing).
• English level B2 or higher.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset with strong interpersonal abilities.

Responsabilidades

• Provide customer support via inbound calls.
• Analyze and resolve customer inquiries efficiently.
• Assist customers with administrative and technical topics, including products, services, and billing.
• Update customer information in internal systems.
• Escalate complex cases to appropriate departments.
• Identify sales opportunities while maintaining high customer satisfaction.

Conocimientos

German C1/C2

English B2

Communication

Problem solving

Customer-oriented

Basic computer skills

Learning new systems

Descripción del empleo

We\'re Hiring: German-Speaking Customer Support Advisors | Hybrid | Sofia, Bulgaria

Looking for your next international career opportunity? Join a leading customer support team in Sofia, Bulgaria, and become part of a dynamic, multicultural workplace where your language skills are valued and your career can grow.

Location: Sofia, Bulgaria

Key Information

• Work Model: Hybrid
• Schedule: Rotating shifts, Monday to Sunday
• Working Hours: Flexible shift options available
• Salary: Competitive salary package

What We Offer

• Competitive salary and attractive benefits
• Performance-based incentives
• Comprehensive paid training and structured onboarding
• Health and wellness benefits
• Continuous learning and professional development
• Clear career progression and internal growth opportunities
• Supportive, collaborative, and multicultural work environment

Responsibilities

• Provide customer support via inbound calls.
• Analyze and resolve customer inquiries efficiently.
• Assist customers with administrative and technical topics, including products, services, and billing.
• Update customer information in internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Identify sales opportunities while maintaining high levels of customer satisfaction.

Requirements

• German: C1/C2 proficiency (speaking, reading and writing)
• English: B2 or higher.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset with strong interpersonal skills.
• Basic computer skills and the ability to learn new systems quickly.
• Previous customer service experience is an advantage but not required.
• Must have valid work authorization in Bulgaria.

Interested? We\'d love to hear from you!

Send your updated CV to:
[e-mail]