German-Speaking Customer Service & Quote-to-Cash Specialist

Keysight Technologies; Barcelona; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Keysight Technologies in Barcelona seeks a German-speaking Customer Service Representative to join our multicultural CS team. You will manage and process sales quotations, coordinate with customers and internal teams, and drive the complete quote-to-cash journey to deliver a seamless experience.

The role requires fluent German and English, strong organizational skills, and a customer-focused mindset to navigate a dynamic, international environment.

Qualifikationen

• Fluent in German and English (mandatory).
• Min. 3 years in a complex, fast-paced customer service or order management role.
• Customer-focused with proactive attitude and problem-solving mindset.
• Strong communication and interpersonal skills across stakeholders.
• Excellent time management and organizational abilities.
• Detail-oriented with data accuracy and process discipline.
• Proven ability to resolve complex issues balancing needs and objectives.
• Thrives in an international, changing environment.

Aufgaben

• Manage end-to-end order status and quote-to-cash processes.
• Create orders from client input and field sales.
• Input and track repair and calibration requests.
• Handle product changes, exchanges, or returns.
• Monitor order progress and ensure timely closure.
• Address invoicing, contracts, and lease-related questions.
• Coordinate with customers, sales, logistics, manufacturing, and service teams.
• Apply policies to resolve issues while maintaining customer focus.
• Identify process improvements to boost efficiency and satisfaction.
• Prioritize requests and business priorities with sound judgment.
• Handle diverse challenges delivering high-quality outcomes.

Kenntnisse

German language

English language

Customer service experience

Communication skills

Time management

Jobbeschreibung

Keysight Technologies in Barcelona seeks a German-speaking Customer Service Representative to join our multicultural CS team. You will manage and process sales quotations, coordinate with customers and internal teams, and drive the complete quote-to-cash journey to deliver a seamless experience.

The role requires fluent German and English, strong organizational skills, and a customer-focused mindset to navigate a dynamic, international environment.