Customer Service Representative (German Speaker)

Keysight Technologies; Barcelona; On-site; EUR 26,000 - 36,000; Full time

Job summary

Keysight Technologies SAles Spain SL. in Barcelona seeks a German-speaking Customer Service Representative to join our multicultural team.

You will own quote-to-cash activities, coordinate with sales, logistics and manufacturing, and ensure a smooth customer journey from initial inquiry to delivery and payment. The ideal candidate is fluent in French and English, with at least 3 years in complex order management or sales support, and a proactive, customer-focused mindset in a fast-paced,

Qualifications

• 3+ years of relevant experience in a complex, fast-paced customer service, order management, customer support, or sales support environment.
• Fluent in French and English (mandatory)
• Strong communication and interpersonal skills with the ability to build trusted relationships inside and outside the organization.

Responsibilities

• Manage end-to-end order status and quote-to-cash activities in coordination with customers, sales, logistics, manufacturing and service teams.
• Handle input and tracking of orders, repairs, calibrations, changes, exchanges or returns.
• Resolve questions related to invoicing, contracts, and lease management while maintaining a customer-focused approach.
• Proactively identify process improvements to enhance efficiency and customer satisfaction.
• Plan, prioritize and juggle multiple customer requests and business priorities in a global setting.

Skills

French

English

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for an exceptional German-speaking Customer Service Representative to join our multicultural Customer Service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).

Your primary focus will be managing and processing sales quotations while taking ownership of the customer journey throughout the complete quote-to-cash process, ensuring a seamless experience from initial request through delivery and payment.

• Managing customer service requests such as end-to-end order status management, for example:
  • Order creation based on input from clients and field sales representatives
  • Input and tracking of repair and calibration requests
  • Managing product changes, exchanges, or returns
  • Monitoring end-to-end order process status and ensuring timely closure
  • Resolving questions related to invoicing requirements, contract administration, and lease management
• Interfacing with a variety of different parties, including customers, sales teams, logistics, manufacturing, and service technicians, to efficiently execute customer requests
• Resolving problems by applying established policies, procedures, and best practices while maintaining a customer-focused approach
• Determining and developing new or improved approaches to processes or tasks to enhance operational efficiency and customer satisfaction
• Exercising sound planning, prioritization, and judgment when managing customer requests and business priorities
• Solving a broad range of customer service challenges varying in scope and complexity while delivering high-quality outcomes

Qualifications

• Fluent in French and English (mandatory)
• Minimum of 3 years of relevant experience in a complex, fast-paced customer service, order management, customer support, or sales support environment
• Positive, proactive, and customer-focused attitude, with a genuine commitment to delivering exceptional service and exceeding customer expectations
• Strong communication and interpersonal skills, with the ability to build trusted relationships with a wide range of internal and external stakeholders
• Excellent time management and organizational skills, with the ability to effectively manage multiple priorities in a dynamic environment
• Detail-oriented and process-driven mindset, ensuring data accuracy, operational excellence, and a high level of customer satisfaction
• Proven ability to proactively resolve complex issues while balancing customer needs and business objectives
• Thrive in a changing, international environment and enjoy transforming challenges into opportunities to deliver exceptional customer experiences

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***